Customer Liaison Officer

TLI/TP/2348/799

This job has been closed.

Number of Positions:
1
Contract Type:
Fixed Term
Contract Details:
12 months contract
Salary:
Competitive
Working Hours:
40
Location:
Clare
Closing Date:
16/11/2021
Job Category:
Customer Support/Client Care
Region / Division:
IRE Smart Metering
Business Unit:
Ireland

Package Description

  • Salary commensurate with experience
  • Company Vehicle
  • Emphasis on Career development
  • Voluntary pension after completion of probation
  • Sick Pay Scheme after completion of probation
  • Employee Assistance Programme

Job Introduction

TLI Group has won a 5 year Smart Metering Project on behalf of ESB Networks. Replacing in excess of 2 million meters country wide for smart meters within that timeframe. TLI Group have been awarded a region covering the south and west of Ireland spanning from Cork up to Galway which includes over 700k meters.

The Offices primary function is to support the operational process and be the link between the customer and the business. 

The Officer is also required to perform all tasks allocated by the project manager in the overall function of contract requirements.

Main Responsibilities

  • Engage with the operation to identify customer who have not yet set appointments for SMART Meter installations.

 

  • Contact customers via appropriate means to establish the correct customer and identify their requirements.

 

  • Make 3 visits minimum to the customers location to engage (Morning, Afternoon and PM).

 

  • Meet customers and provide advice on the SMART Metering programme with the intention of setting and installation appointment.

 

  • Record all interaction on the hand-held devices and feedback to the wider team.

 

  • Understand concerns from the clients and work through a suitable response.

 

  • Assist in setting up processes and procedures with the team.

The Ideal Candidate

Essential

Qualifications

Driving License – Full Clean

Third level – Administration and or Customer Services or equivalent.

First Aid

 

Knowledge

Proficient use and knowledge of software such as MS Word, Excel, Outlook

Customer Engagement

 

Skills

Ability to assist in managing multiple assignments simultaneously, within an energetic and innovative working environment;

Commercially aware and open minded

 

Attitudes

Committed to TLI Company Mission, Vision and Values and Business Objectives

Positive and flexible approach

Professional

Honesty and Integrity

Demonstrate strong attention to detail, and an enthusiastic and helpful “can do” attitude

About The Company

TLI Group is a premier utility contractor specialising in design and construction of telecommunications and electrical infrastructure. Designing and building overhead power lines, substations and telecoms networks are the company's core expertise. TLI Group has operated extensively with our customers, in the upgrading, refurbishment and renewal of infrastructure networks across Ireland and the UK. TLI Group plays a leading role in promoting the development of national utility infrastructure and thus providing safe, reliable and sustainable networks for future generations.